Relentless about seeing your business thrive, Omni flexes to meet your ever-evolving needs; our team adapts – the way we pack, when we ship, how we tailor your paperwork, and more – customizing our service as you grow, now and for years to come.
General Inquiries:
Omni Fasteners
Phone: 440-838-1800
Fax: 440-838-6200
Email: [email protected]
909 Towpath Rd.
Broadview Heights, OH 44147
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Certifications
ISO 9001:2015
AS 9100:2015
What We Believe In
These principles form the foundation for everything we do at Omni–from our collaboration with coworkers to our interactions with vendors to our service of our customers.
Going the Extra Mile
We take a customer’s baseline expectations and do them one better. We communicate proactively; we ask questions intentionally; we work more quickly and efficiently. We go above and beyond for our clients, and we extend the same effort and consideration to our coworkers.
Treating Every Customer’s Business As Our Own
Our clients place their trust in us, so we steward that faith to the best of our ability. We care about what they do: we celebrate their successes, we help address their challenges, and we help chart new paths for growth. If they don’t look good, we don’t look good, so we do whatever it takes to keep their lines up and running.
Securing the Highest Quality Product
We only partner with distributors who possess the same high standards we do, creating products that work as they should. We search high and low to find the best fit for a customer’s needs and we hold ourselves to the same high standards we ask of others.
Paying Attention to the Little Things
Details count—whether it’s the specs on the drawing, the number of parts being requested, or specific packaging instructions and due dates. We stay alert, ensuring quality service to our customers. But we also watch for interpersonal hints—a coworker who needs an encouraging word, a client who prefers phone to e-mail, a vendor who deserves a thank you.
Staying Nimble
The fastener world is never “one size fits all,” and neither is Omni. We believe that each customer is unique—with specific needs, customized ways of working, and a distinct personality. We flex and adapt the ways we work—our systems and processes—to best meet their needs. As such, we see ourselves as constantly learning and growing—responsive to our clients and our coworkers.
Quality Policy
Omni Fasteners, Inc. is committed to offering superior product and outstanding service. By working smarter, not harder, than our competition we continue to meet and exceed the challenge of maintaining total customer satisfaction.
The employees of Omni Fasteners have joined together to obtain the attitude and determination of a #1 team so that the aggressiveness of our teamwork will allow us to achieve our goals.
Omni Fasteners, as a team, is small enough to care, but large enough to cater, making us a leader in our industry.